Shipping Policy

Effective Date: October 15, 2026

This Shipping Policy explains how PT PreferredPeps processes, prepares, and ships orders placed through our website. By placing an order with PT PreferredPeps, you agree to the terms outlined below.

PT PreferredPeps supplies research peptide products and related laboratory materials strictly for qualified research and analytical purposes.

1. Order Processing

Orders are processed after payment and applicable order verification have been completed.

Typical processing may include:

• Payment confirmation
• Order review
• Product availability verification
• Shipping-address verification
• Fulfillment preparation
• Packaging and carrier handoff

Orders placed on weekends, holidays, or outside normal business hours may begin processing on the next applicable business day.

Processing time is separate from carrier transit time.

2. Processing Time

PT PreferredPeps aims to prepare eligible orders as efficiently as possible.

Estimated processing times may vary depending on:

• Product availability
• Order volume
• Payment verification
• Shipping destination
• Carrier schedules
• Holidays
• Business operating conditions

Any processing estimate displayed on the Website is provided as a general estimate and is not a guaranteed dispatch time.

3. Shipping Methods

Available shipping methods are displayed during checkout where applicable.

Options may vary according to:

• Delivery location
• Package size
• Product availability
• Carrier service availability
• Order value

Customers are responsible for selecting an available shipping method before completing checkout.

4. Shipping Rates

Shipping charges, where applicable, are calculated or displayed during checkout before an order is submitted.

Shipping rates may depend on:

• Destination
• Carrier
• Selected service level
• Package weight or dimensions
• Promotional eligibility
• Order value

PT PreferredPeps may offer free or promotional shipping from time to time. Any such offer may be subject to separate conditions, minimum-order requirements, geographic restrictions, or expiration dates.

5. Shipping Destinations

PT PreferredPeps ships only to locations supported by our available fulfillment and carrier services.

Customers are responsible for confirming that the purchase, possession, shipment, and receipt of ordered research materials are permitted in their jurisdiction.

The availability of a product on the Website does not represent that the product can legally be shipped to every location.

PT PreferredPeps reserves the right to restrict or cancel shipments where legal, regulatory, carrier, fraud-prevention, or operational concerns arise.

6. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Before submitting an order, please verify:

• Recipient name
• Street address
• Apartment, unit, or suite number
• City
• State or province
• Postal or ZIP code
• Country, where applicable
• Telephone number

PT PreferredPeps is not responsible for delivery problems caused by incomplete, inaccurate, or outdated address information supplied by the customer.

If an address error is discovered before shipment, contact customer support as soon as possible. We cannot guarantee that changes can be made after an order enters fulfillment.

7. Order Confirmation

After an order is successfully submitted, customers may receive an order confirmation at the email address provided during checkout.

The confirmation may include:

• Order number
• Products ordered
• Billing or shipping information
• Order total
• Selected shipping method

Customers should review the confirmation and promptly contact PT PreferredPeps if any information appears incorrect.

8. Shipping Confirmation and Tracking

Once an eligible order has been transferred to the carrier, a shipping confirmation may be sent by email.

Where available, the message may contain:

• Carrier information
• Tracking number
• Shipment status
• Tracking link

Tracking information may require time to become active after the shipping label is generated.

Carrier tracking information is provided by the carrier and may not always update in real time.

9. Delivery Estimates

Any delivery timeframe displayed by PT PreferredPeps or a shipping carrier is an estimate only.

Delivery may be affected by circumstances such as:

• Carrier delays
• Severe weather
• Holiday volume
• Transportation disruptions
• Incorrect delivery information
• Remote delivery locations
• Customs or regulatory review
• Security events
• Natural disasters
• Other circumstances beyond our reasonable control

PT PreferredPeps does not guarantee carrier delivery dates unless expressly stated in writing.

10. Delayed Shipments

If tracking information shows that an order is delayed, customers should first review the carrier tracking record.

Where additional assistance is needed, contact PT PreferredPeps with:

• Order number
• Tracking number
• Customer name
• Shipping address

Our support team may assist with available shipment information, but carrier transit delays are generally outside PT PreferredPeps’ direct control.

11. Lost Packages

If an order appears to be lost in transit, contact PT PreferredPeps after reviewing the tracking information.

Depending on the circumstances, we may:

• Review shipment records
• Confirm carrier status
• Submit or assist with a carrier inquiry
• Request additional information from the customer
• Determine whether further action is available under the applicable order and carrier conditions

A package is not automatically considered lost solely because tracking has temporarily stopped updating.

12. Packages Marked Delivered

If carrier tracking shows a shipment as delivered but you cannot locate it, please:

• Confirm the shipping address on your order
• Check all usual delivery areas
• Ask household members, building personnel, or coworkers
• Check with nearby neighbors where appropriate
• Contact the carrier for delivery details

If the package still cannot be located, contact PT PreferredPeps with your order and tracking information.

PT PreferredPeps will review available records but cannot guarantee replacement or refund for every shipment marked as successfully delivered by the carrier.

13. Damaged Shipments

If an order arrives with visible shipping damage, contact PT PreferredPeps promptly.

Please retain:

• Original packaging
• Shipping label
• Product packaging
• Damaged contents

We may request clear photographs showing:

• Exterior shipping package
• Shipping label
• Internal packaging
• Affected product

This documentation helps us evaluate the issue and, where appropriate, communicate with the carrier or fulfillment provider.

14. Incorrect or Missing Items

If you receive an incorrect item or believe an item is missing from your shipment, contact customer support promptly.

Please provide:

• Order number
• Product received
• Product expected
• Description of the issue
• Photos where reasonably requested

PT PreferredPeps will review fulfillment records and determine the appropriate resolution under the circumstances.

15. Temperature-Sensitive Research Materials

Certain laboratory research materials may be sensitive to storage and environmental conditions.

Unless specifically stated otherwise, shipment conditions should not be interpreted as long-term storage instructions.

After delivery, customers are responsible for following the applicable product label, product page, or analytical documentation regarding storage and handling.

Where products have specific shipping requirements, those requirements may vary by material and order.

16. Package Inspection Upon Delivery

Customers should inspect packages after delivery and confirm:

• Correct items were received
• Packaging is intact
• Product labels correspond with the order
• Batch information is legible where applicable
• No obvious shipping damage is present

Questions involving product identification or batch verification should be directed to customer support before laboratory use.

17. International Shipping

If PT PreferredPeps offers international shipping, international orders may be subject to:

• Customs review
• Import restrictions
• Duties
• Taxes
• Brokerage fees
• Carrier charges
• Local regulatory requirements

Unless otherwise stated, customers are responsible for determining whether the ordered products may legally be imported into their jurisdiction.

PT PreferredPeps is not responsible for customs delays, import restrictions, seizures, duties, taxes, or other governmental charges except where required by law.

18. Customs and Import Responsibility

Customers placing international orders are responsible for complying with all applicable:

• Import laws
• Customs regulations
• Research-material restrictions
• Documentation requirements
• Local regulatory requirements

PT PreferredPeps may provide standard shipment documentation where applicable but does not provide legal advice regarding import eligibility.

19. Refused or Undeliverable Packages

Packages may be returned to PT PreferredPeps if:

• Delivery is refused
• Address information is incorrect
• The carrier cannot complete delivery
• Customs requirements are not satisfied
• A shipment remains unclaimed

If a package is returned, any refund, reshipment, or additional shipping charge will be determined according to the circumstances and applicable store policies.

Original shipping charges may be non-refundable where permitted by law.

20. Address Changes After Ordering

Address-change requests should be submitted as soon as possible.

Once an order has:

• Entered fulfillment
• Been packaged
• Received a shipping label
• Been transferred to the carrier

we may be unable to change its destination.

PT PreferredPeps is not responsible for shipment issues resulting from an address the customer failed to correct before dispatch.

21. Order Modifications and Cancellations

Order changes and cancellations are not guaranteed.

If you need to modify or cancel an order, contact customer support promptly.

Once fulfillment or shipment has begun, the order may no longer be eligible for cancellation.

Any approved cancellation is subject to the applicable Refund Policy and payment-processing conditions.

22. Carrier Responsibility

Once a shipment is transferred to the selected carrier, transportation is performed by an independent shipping provider.

Carrier operations may be subject to their own:

• Terms of service
• Delivery procedures
• Tracking systems
• Claim requirements
• Service limitations

PT PreferredPeps will provide reasonable order support but does not directly control carrier operations.

23. Fraud and Shipping Verification

For security purposes, PT PreferredPeps may review orders before shipment.

We may request additional information when an order presents:

• Address discrepancies
• Payment inconsistencies
• Unusual purchasing patterns
• Fraud-prevention alerts
• Other verification concerns

Orders may be delayed, restricted, or canceled if necessary to protect customers and PT PreferredPeps from unauthorized transactions.

24. Research Use Shipping Notice

Products sold as research materials are shipped strictly for qualified laboratory research, analytical evaluation, in vitro research, and other controlled non-clinical applications.

Shipment of a product does not authorize:

• Human administration
• Veterinary administration
• Personal consumption
• Clinical use
• Medical use
• Any unlawful application

Customers remain responsible for lawful possession, storage, handling, and research use after delivery.

25. Changes to This Shipping Policy

PT PreferredPeps may update this Shipping Policy to reflect changes in:

• Carrier relationships
• Fulfillment practices
• Shipping options
• Business operations
• Legal requirements
• Geographic availability

The current effective date will be displayed at the top of this Policy.

26. Contact PT PreferredPeps

For shipping, tracking, or delivery-related questions, contact:

PT PreferredPeps

Email: support@preferredpeps.com
Phone: [Insert Verified Phone Number]
Address: [Insert Verified Business Address]

For faster assistance, include your order number and tracking number when available.

Research Use Disclaimer

FOR RESEARCH USE ONLY. NOT FOR HUMAN OR VETERINARY USE.

Products offered by PT PreferredPeps are intended solely for qualified laboratory, analytical, biochemical, and in vitro research applications. Products are not intended for human consumption, veterinary administration, diagnosis, treatment, cure, prevention, or mitigation of disease.